Garansi barang - SP2S Indonesia

garansi resmi untuk segala kendala dan barang SP2S Indonesia


Invalid Claims

SP2s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:

Any malfunction or damage not resulting from workmanship.

Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.

Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.

Theft or loss of the products.

Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by SP2s.

Claims for non-defective products.

Pod contains less than 50%.

Procedure for Filing Warranty Claim

Valid claims can be filed by emailing the SP2s customer care team, or by sending in a complaint at

All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.

SP2s reserves the right to request additional details about the relevant device or product, including photos and videos.

SP2s reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.

SP2s will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.

SP2s Refund Policy

SP2s designs next-generation cigarette alternatives and smoking experiences keeping its customers in mind. No-hassle 60-day refund is available to items which were bought from online website  and were eligible for the following Terms.


SP2s accepts all refund claims based on product quality issues.

The SP2s refund policy is applicable only on purchases made directly on the main SP2s website.The refund policy is active and valid only within the first 60 days from the date the order is dispatched.Refunds for devices purchased through an authorized SP2s retailer must be obtained from the authorized retailer and will be subject to the retailer’s own refund policy.Valid claims can be filed by emailing the SP2s customer care team, or by sending in a request for a refund via

*Please visit for the list of authorized SP2s retailers, updated regularly.

**This Limited Warranty is NOT transferable to subsequent purchases.